Our Thinking

Taking care of (existing) business

Posted: 9 April 2020

It’s hard to believe but it’s actually only been a few weeks since the rhythm of life and business has been well and truly disrupted.

As we all begin to get over the initial shock and start to adjust and adapt to new ways of working, taking care of existing customers is going to be critical in ensuring things recover well.

To that end, I decided to set some time aside in the calendar every day for Office Hours for anyone in the SaaS or Customer Success community looking for help, advice or wanting to brainstorm ideas.

It’s been a terrific experience to connect with so many new people all over the world, and thanks to everyone who has reached out so far.

Here’s a summary of some of the key themes, challenges and recommendations that have come out of these sessions and I’m looking forward to speaking with many more of you in the coming days and weeks.

Read the full blog post on medium