To paraphrase former General and US Secretary of State Colin Powell — “There are no secrets to “customer” success. It is the result of preparation, hard work, and learning from failure.”
Oh, and it helps if you’ve done it a few times in stellar environments like Slack, Zendesk and Yammer, which is why we are truly excited to announce that Rav Dhaliwal has joined Crane as a Venture Partner to work closely with our existing portfolio and on new investment opportunities on all things GTM and Customer Success.
We spoke extensively with Rav about his career and the ever evolving profession of Customer Success and he shared some of his favorite learnings from building high performing GTM teams. We’ve summarised some of our favourite bits from the conversation here.