Rav, tell us your startup journey and what first attracted you to work in tech?
I’ve always loved building things and am really attracted to the challenges of starting and scaling a business — like hiring the foundational team and figuring out the best way to go to market and sustain long term customer value. I joined my first Enterprise Software startup back in 2001 (shortly after it had been acquired by IBM). Since then I’ve been lucky enough to have been an early employee at Yammer and Zendesk, where I built and led Customer Success in EMEA, and most recently at Slack where I was the first London employee and helped found the Global Customer Success team in addition to getting the London office up and running.